Monitor both complaints and compliments, as well as customer service metrics. Some factors that you should consider when reviewing the quality of customer service include
- Speed of service
- Accuracy of services
- Staff professionalism

Ensure highest level of Customer Service is provided to every client. Manage large amounts of inbound and outbound calls in a timely manner. Handle all social media channels and web chat. Manage emails and be able to direct all customer queries/ complaints/ suggestion, etc that come through info generic email to the correct concerned department. Follow communication scripts based on project assigned to. Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives. Maintain service level agreement of 90/20 with every Customer call while maintaining an Average handling time of not more than 4 minutes. Update customer databases in provided templates accurately with no errors in a timely manner. Attend all mandatory Company trainings related to project, technical skills or soft skills.

Collects requested data and information from various sources including email and other correspondence, meeting minutes and records, and other documents; prepares summaries of findings and/or other related written correspondence as requested. May conduct research (within skills and expertise) to assist with projects or inquiries. Coordinates and schedules travel, meetings, and appointments. Prepares agendas and schedules for meetings, conferences, and other assigned events; takes and distributes minutes or other notes as requested.

Inspects and identifies equipment or machines in need of repair. Troubleshoots issues to determine necessary repairs. Plans repair work using buildings blueprints or equipment manual as needed. Performs general repairs that do not require a specialized technician. Examples may include repairing drywall, painting, and repairing doors and other building fixtures. Performs routine maintenance on building systems. Cleans and assists with upkeep of the facilities. Orders supplies and materials needed for repairs and maintenance. Performs other related duties as assigned.

Assist with the design and execution of social media campaigns Create weekly and monthly editorial calendars to promote company brands on various social media websites Create and distribute content such as blogs, infographics, videos and press releases on social media and traditional news outlets Track social media engagement to identify high-performing ideas and campaigns for scalability Support marketing team at live and online events

Preparing promotional presentations and organizing promotional events. Composing and posting online content for the company's social media page and website. Writing marketing literature for company brochures and press releases. Building strong relationships with customers. Remote Job

Effectively manage daily administrative tasks Prepare reports on marketing and sales metrics Collect and analyze consumer behavior data (e.g. web traffic and rankings)Conduct market research and identify new opportunities Coordinate with the marketing design and content teams to generate digital and print advertising material Contribute to collaborative efforts and organize promotional events Assist with organizing promotional events Monitor and report competitors' marketing and sales activities